When a host confirms a booking request from a guest, they are agreeing to reserve that space indefinitely and not entertain other requests. Guest cancellations create problems for hosts because as the date draws closer to the start of the booking, the host’s ability to rebook that space becomes increasingly difficult. At the same time, sometimes plans change for our guests and they may need to cancel a confirmed booking. We have developed the Hudson Manor cancellation policy so that it provides some flexibility for guests while still providing security for a host who has reserved their space for the guest.
Guest Cancellation Timeline Guest Refund Host Payout
Standard 30 Day:
Cancellation is submitted up to 30 calendar days prior to booking start time
Cancellation is submitted within 30 – 7 calendar days prior to booking start time
Cancellation is submitted less than 7 calendar days prior to booking start time
Refunds to guests will only apply when a cancellation request has been formally submitted through the Hudson Manor platform. Please pay careful attention to the cancellation policy before completing a booking request so you are aware of the refunds eligible in the event of a cancellation.
Cleaning fees are always refunded if a guest cancels a booking and does not use the space.
Cancellations by hosts
While rare, we understand that when a host cancels a confirmed booking, the guest’s event and plans can be severely impacted and may require intensive logistical support from Hudson Manor . As such, in the event of any cancellation of a confirmed booking by a host, Hudson Manor reserves the right fully refund the guest.
The cancellation policy has been created to remain fair to both parties and to protect the integrity of the Hudson Manor marketplace. We recommend that all hosts and guests review the full Cancellation and Refund policy. If you have any questions, please email us.